At DigitAstra, we strive for accuracy and transparency in all the content we produce, whether it’s for our digital marketing agency or academy. We understand that mistakes can happen, and when they do, we are committed to correcting them promptly and responsibly. This policy outlines how we handle errors, retractions, and corrections to ensure that our clients, students, and audience have access to accurate information.
1. Commitment to Accuracy
Our team at DigitAstra works diligently to ensure that all information, content, and data we publish is accurate, up-to-date, and verified. Whether in client campaigns, educational materials, or public communications, we hold ourselves to high standards of factual integrity. However, should an error occur, we will address it promptly.
2. Identifying Errors
Errors can be brought to our attention through various channels:
- Internal Review: Our quality control team regularly reviews published materials to ensure they meet our standards of accuracy.
- Client or Audience Feedback: We welcome feedback from our clients, students, and the public. If you spot an error, you can notify us via email, social media, or our website’s contact form.
3. Procedure for Corrections
When an error is identified, the following steps are taken to ensure swift and appropriate correction:
- Assessment: We immediately assess the nature and extent of the error. If the error is minor (e.g., typographical), it is corrected without delay. If the error impacts the understanding of the content (e.g., factual errors, incorrect data), further action is taken.
- Correction or Retraction: Based on the assessment, we either correct the mistake in the content or, in cases where the error significantly affects the message, issue a full retraction.
- Corrections: A correction note is added to the content, explaining what was wrong and how it has been corrected. The original error remains visible with the updated information to maintain transparency.
- Retractions: In the rare case where a full retraction is necessary, the content will be removed or replaced, and a public note will be issued explaining the retraction and the reason behind it.
4. Notifying Clients and Stakeholders
If an error directly impacts a client or a campaign, we notify the affected parties as soon as possible. We provide a full explanation of the error and the steps taken to correct it, along with any necessary amendments to the content or strategy.
5. Updating Educational Materials
In our academy, accuracy in educational materials is crucial. If errors are found in any of our courses or training materials, we will immediately issue updated versions. Students will be notified of the correction via email, and access to corrected materials will be provided at no additional cost.
6. Transparency and Accountability
At DigitAstra, we believe in transparency and accountability. Every correction or retraction is documented internally, and we openly communicate with our clients, students, and audience about any significant errors. We do not hide our mistakes; instead, we use them as opportunities to improve.
7. How to Report an Error
If you come across any errors in our content or materials, we encourage you to let us know. Please contact us via the following methods:
- Email: support@digitastra.com
- Phone: +91 9663316732
- Contact Form: Use the form available on our website under the “Contact Us” section.